Our Complaints Policy Prestige Airport Transfers is committed to providing a high-quality airport transfer service to all our clients. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please contact us at: 📧 info@prestige-airport-transfer.com 📞 +44 1223 857014
What Will Happen Next?
- We will send you an acknowledgement of your complaint within 3 days of receiving it, along with a copy of this procedure.
- We will then investigate your complaint — reviewing all relevant details and speaking with the member of staff involved.
- We will invite you to discuss your complaint within 14 days of sending the acknowledgement. This may be by phone or email.
- Within 3 days of that discussion, we will write to confirm what took place and any agreed solutions.
- If a meeting is not possible, we will send you a detailed written reply with our suggestions for resolving the matter within 21 days of the acknowledgement.
- If you remain unsatisfied, we will arrange for an independent internal review of your complaint and respond within 14 days with our final position.
